Shipping and care

How long it takes

• Printing and packing: 2 to 4 business days. Bigger sets like the Nativity Set or Countdown Cubes can take the full 4.
• In the mail: USPS Ground Advantage, usually 2 to 5 business days.
• You'll get an email with tracking as soon as your order ships.

Where we ship and what it costs

• We ship from El Paso, Texas, to addresses anywhere in the United States, including APO/FPO.
• $5 flat for standard shipping, or free on orders of $40 and up. You'll see the exact amount at checkout before you pay.
• Local pickup is free. Choose "Free local pickup in El Paso, TX" at checkout and we'll email you when your order is ready, with the pickup spot and times. Checkout still asks for an address, which we only use to contact you.
• Not in the US? Email us. We may be able to quote international shipping on larger orders.

Holiday orders

Order by December 15 for delivery by Christmas in the continental US. After that we'll still print and ship as fast as we can, but we can't promise it arrives by the 25th.

If something arrives broken

Prints are packed carefully, but the mail isn't always gentle. If anything arrives damaged, email a photo to hello@spoolhousestudio.com within 14 days of delivery and we'll reprint it or refund you. You don't need to send it back.

Caring for your prints

• Most of our pieces are PLA, a plant-based plastic. It softens with heat, so keep prints out of hot cars, dishwashers and direct sun on a hot day.
• Wipe clean with a damp cloth. Mild soap and cool water is fine.
• Cookie cutters and stamps: for cutting and pressing dough only. Hand wash in cool water and dry right away. 3D printed plastic isn't certified food-safe, so don't use them to store food.
• Small parts: articulated toys, ornament hooks and small figures are decorations, not toys for young children. Keep them away from children under 3.
• Colors can look a little different on screen. Fine layer lines are a normal part of 3D printing.