Privacy

What we collect

• When you order: your name, email, shipping address and what you bought. Payments are handled by Stripe. We never see or store your full card number.
• When you send a custom order request: your email, your name if you give it, and what you write.
• Your bag: what's in your bag is saved in your own browser so it's still there when you come back. It isn't sent to us until you check out.
• Basic server logs: our host keeps short-lived technical logs (like IP address and browser type) to keep the site secure and working.

We don't use advertising trackers or analytics cookies.

How we use it

To print and ship your order, send you order and shipping emails, answer your questions and requests, and keep the records the law requires for taxes. We'll only send you marketing emails if you ask to hear from us.

Who we share it with

Only the services that help us run the shop, and only what each one needs:

• Stripe processes payments.
• Resend sends our order emails.
• Vercel hosts this website.
• USPS gets your name and address on the shipping label.

We don't sell or rent your information.

How long we keep it

Order records are kept as long as we need them for accounting and taxes, usually up to 7 years. Custom order emails are deleted once they're no longer needed.

Your choices

You can ask to see, correct or delete the information we hold about you by emailing hello@spoolhousestudio.com. We'll answer within 30 days. Records we have to keep for taxes may be kept until that period ends.